Artificial intelligence (AI) is revolutionizing the casino industry by enhancing customer experiences and streamlining operations. In 2023, a report by Deloitte highlighted that AI applications could increase operational efficiency by up to 30%, permitting casinos to more effectively manage assets and refine service provision.
One distinguished person in this field is David Schwartz, the former President of Data Science at Caesars Entertainment. His work in integrating AI into casino functions has been crucial.