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Artificial Intelligence (AI) is substantially transforming the casino field by enhancing operational productivity, refining customer encounters, and increasing security practices. A 2023 study by Deloitte indicates that AI solutions could increase operational effectiveness by up to 30%, permitting casinos to more effectively manage assets and enhance service delivery.
One prominent person in this field is Bill Miller, the President and CEO of the American Gaming Association. He has been a strong supporter for the inclusion of AI in gaming processes.